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Sachet Portal
Portal Link:- https://sachet.rbi.org.in/
Flowchart to register a Complaint
Lodge Complaint with Complete Details
LEVEL 1: Customer Service Review (TAT- 15 Days)
Resolved → Complaint closure
Not Resolved → Escalate to NO
LEVEL 2: Nodal Officer Review (TAT- 7 Days)
Resolved → Complaint Closure
Not Resolved → Escalate to PNO
LEVEL 3: Principal Nodal Officer (PNO) Review (TAT- 7 Days)
Resolved → Complaint Closure
Not Resolved → Escalate to RBI-O
LEVEL 4: RBI Ombudsman (RBI-O) –
https://cms.rbi.org.inIf the customer is not satisfied with the resolution provided by the Company/Internal Ombudsman (as applicable) or if the customer does not hear from the Company in 30 days, then he/she may lodge their complaint on RBI CMS portal - https://cms.rbi.org.in or send the complaint to the below mentioned address:
The Officer In-charge, Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
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